Difficult conversations for line managers
A self-paced course for the moments when something needs to be said, and you want to approach it fairly.
What you’ll work on
Follow fictional workplace situations, try different approaches and use feedback to decide what to do next.
You’ll work on separating observations from assumptions, preparing an opening, listening to new information and making a workable agreement. You’ll also consider when a concern needs another route, including adjustments, complaints and safeguarding.
What’s included
- 24 learning scenes with video, captions and written alternatives.
- Practice activities and six learning-check decisions, with feedback and retries.
- A companion resource pack and illustrated takeaways.
- SCORM 1.2 packaging for upload to your LMS.
Completion reflects correct decisions after feedback and retries. It does not certify independent workplace competence. The course is an original People, Practically programme, informed by public conversation principles and Acas guidance. It is not official, accredited or licensed Crucial Learning training.